Adobe reader xi freezes windows 7

Store files on Acrobat. Software similar to Adobe Reader XI 7. LibreOffice Productivity Suite 7. LibreOffice was developed to be a productivity suite that is compatible with other major office suites, and available on a variety of platforms.

Apache OpenOffice 4. Open-source office software suite for word processing, spreadsheets, presentations, graphics, databases and more. Foxit Reader Foxit Reader is a free reader for PDF documents. Click OK, and restart Windows. Then, try to re-create the problem: -- If the problem doesn't occur, one of the startup items conflicts with Adobe Reader. Restart Windows. Right-click the taskbar, and choose Task Manager from the pop-up menu. Click the Processes tab. Select an process, click End Process, choose Yes.

EXE Note: You will need to disable these processes every time you need to reboot the computer. Then, try to re-create the problem: -- If the problem doesn't recur, then move the icons and shortcuts back to the Startup folder one at a time and restart the computer until you determine which item is causing the conflict. Troubleshooting plug-ins conflicts in the Adobe Reader Plug-ins folder.

Determine whether the problem is being cause by plug-ins. To troubleshoot plug-in conflicts: 1. Start Adobe Reader without any plug-ins running. Double click on the Adobe Reader shortcut on the Desktop. Immediately after double-clicking, press and hold the left Shift key on the keyboard.

Attempt to reproduce the error. Close Adobe Reader. Start Adobe Reader and attempt to reproduce the error. Move all remaining plug-ins into a new folder. Restore one Adobe Reader plug-in at a time and attempt to reproduce the error.

Remove all corrupted plug-ins recorded in step 7 from the Reader plug-ins folder. Select Adobe Reader and click Change. When prompted, confirm that you want to repair Reader. Re-create the Adobe Reader preferencesfolder. To re-create the Adobe Readerpreferences folder: 1. Start Adobe Reader. Adobe Reader creates a new Preferences folder. Intermediate troubleshooting If the tasks in the previous section don't solve the problem, try the following intermediate troubleshooting tasks.

Run Detect And Repair while no other applications are running. Quit all applications and restart Windows. After the repair is complete, restart your computer. Reinstall Adobe Reader in a simplified Windows mode. Disable startup items and services. See Section 3 of this document for more information. Reinstall Adobe Reader. When prompted, confirm that you want to remove Reader. Run the downloaded installation file.

Verify Adobe Reader is functioning properly before re-enabling startup items. Reenable startup items and services. See section 3 of this document for more information. Update the video driver. To change the color-depth and resolution of the video card: 1.

Double-click Display, and then click the Settings tab. Change the color-depth using the Color quality menu. Change the resolution using the Screen Resolution slider.

Click Apply, and then click OK. To disable graphics hardware acceleration: 1. Double-click Display, click the Settings tab, and then click Advanced. Click the Troubleshooting tab. Move the Hardware acceleration slider to None. Attempt to reproduce the issue. Verify that device drivers are compatible with Windows. To check for device driver problems: 1. Double-click System, click the Hardware tab, and then click Device Manager. Check the properties for the device: -- Check the Device Status field: If the device isn't working properly, information in this field can help you troubleshoot the problem.

Install the latest Microsoft Windows update. I do not know if it started with an automatic update of Reader or not. I was updated to DC a while ago and I thought it was working at one time. Please send the crash report to Adobe. Adobe engineering team investigates all crash reports and plan appropriate fixes in a future release of the product.

The Adobe Crash Report dialog appears a few moments after the crash. If you don't see the Crash Report dialog, you may have selected an option to not show the dialog.

See how to set the preference to show the Crash Report dialog. Legal Notices Online Privacy Policy. Acrobat DC crashes intermittently on Windows.

Try the following solutions in the order they appear.